CRM transport and logistics: Improve your customer relations

Centralize your customer interactions and accelerate your results!

Digital transformation is a major challenge for transport professionals who see the pressure on margins increasing year after year. Efficy CRM helps you rethink your customer relations and business development.

Promote cross-functionality and integration of the company’s different companies, businesses and activities to become customer-centric. The CRM accompanies the reconfiguration of your organization so that each actor in the company is customer value oriented. The company’s growth now depends more on the customer value chain than on the industrial value.

Customer relations issues in the sector

360° vision of its customer relationship
Structuring the sales approach
Consolidate your IS and business tools

Increase your reactivity and control your customer relations

Thanks to the transport CRM, transport professionals have a 360° vision of their customer relationship: customer life cycle, destinations, types of transport, turnover, margin, calls for tender, spot quotations, contracts, turnover, marketing campaigns, incident / damage management… They integrate their business tools such as their TMS or WMS to consolidate customer data in order to gain in reactivity, satisfaction and development.

You have a module specially designed to manage incidents – claims – disputes. Automate the handling of your requests by email or via the customer portal. Manage your incident queues and automatic responses. Manage the performance of your after-sales service.

Our features

Unleash your performance and increase your sales

Thanks to customer knowledge, the marketing department can create segmented targets and program emailing and phoning campaigns in a few seconds. The marketing and marketing automation modules allow you to detect new opportunities and create loyalty campaigns. Script your marketing process, score your leads, qualify them and pass them on to your sales staff.

Sales people have full control over their portfolio and have all the mobile tools they need to build loyalty and develop it. Segment your customers, define your objectives, manage your contracts. Give them the means to manage their performance and to follow each account. Everyone manages their territory and their customers. Marketing directly transmits new leads that sales people process. Automate follow-ups, contacts, end of contract reminders…

Our features

Manage your business and track your results

Thanks to Efficy CRM, you can set up your key management indicators. You have complete control over your salespeople’s portfolios (sedentary and field). You know exactly what opportunities you have received, won, lost and their value. But you also know the actions taken: emails, calls, remote customer follow-ups, on-site appointments, quotes sent, reminders produced. You can quickly measure the efforts made and the sales figures generated.

Our features

Integrate your CRM with your business environment

The Efficy solution interfaces with your business software for simple and intelligent use by your employees. ERP, TMS, Outlook, Gmail, Office 365 … You centralize information and customer interactions in your repository. Complete your prospecting tools with our Corporama and Ellisphere integrations.

Some references in the transport and logistics sector

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Our products

Starter

Are you a small business or a start-up looking to buy ready-to-use customer relationship management software for the first time that will grow with you?

25€ / user / month

(2 users minimum)

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Try it Free

SMB

Are you a small to medium-sized company or a company with a very small business and are you looking for a customizable and easy-to-implement CRM software?

45€ / user / month

(5 users minimum)

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Try it Free

Enterprise

Are you a medium-sized company looking for a complete CRM software, adapted to each department, to centralize all customer knowledge?

60€ / user / month

(5 users minimum)

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Try it Free

Corporate

Are you a large company or a major account with a CRM project underway? Are you looking for a tailor-made software solution to improve your processes?

80€ / user / month

(10 users minimum)

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Try it Free