Implanted throughout Europe (Belgium, Luxembourg, Switzerland, Spain, Portugal and United Kingdom), Samsic provides services for companies, administrations and organizations from a wide variety of sectors.

The Samsic group structured its activities around three business lines:

  • Samsic Facility (work environment),
  • Samsic HR (human resources and career) and
  • an independent business unit (independent brands of the group).

Key figures of the project

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    M € of turnover
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    70 000
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    20 000

The choice of Efficy CRM

The Samsic group chose Efficy CRM as its unique customer relationship management tool for all its branches in France and abroad. This tool will help it share its customer knowledge and foster synergies between its divisions.

In addition to the traditional features offered by a CRM tool (contact management, action coordination, marketing campaigns, calendar and schedule, etc.) Efficy CRM provides a comprehensive toolset to manage its business activities and reporting tasks.

Efficy CRM was selected for its ability to adapt to the company’s business processes and to partition data.

Two additional major assets motivated this choice: its ability to interface with the existing and future computer systems (in particular a proposal management tool) and its multi-language and multi-currency features.

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